Not good for the Indians…

…at least those working in the call centers.

“Adaptive AI has launched the world’s first commercial artificial general intelligence,” NewScientist reports.

SmartAction is an “interactive voice response system – a telephone robot like those you may have battled with in an effort to pay a bill or find your bank balance.[…]

You can talk to SmartAction almost as naturally as you would to a real person.

For example, Voss says the system can use its ability to track the flow and sense of the conversation to work out who a pronoun – such as she or you – is referring to.

The system will also infer if the line goes dead mid-conversation, and phone the caller back, rewinding to the “mental state” it was before the disconnection.

What’s more, this brain is for sale with a tag of $30,000. It can also be rented for about 20 cents a minute.

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4 Comments

  1. tim
    Posted February 9, 2009 at 5:19 am | Permalink

    That’s pretty cool. I doubt anyone’s jobs are in much danger, all it is is a fancy pants IVR. Interesting concept, but it’s kind of lame that you can’t see the source code because i wonder what kind of AI they use.

  2. Posted February 9, 2009 at 8:04 am | Permalink

    hahaha i bet a lot of my friends will crap their pants when i send them this..

  3. horatiox
    Posted February 9, 2009 at 11:57 pm | Permalink

    Invisible text does it have its advantages (the text only shows when blocking it to save, man).

    The AI soft-bots are fairly annoying–like Hal from 2001. When the cyber-hovercraft appears over your room or apt. some soft-spoken bot will probably be on a loudspeaker—please set the uzi down, and come along quietly abb1

  4. Posted February 10, 2009 at 12:34 am | Permalink

    I don’t have an uzi. But what about synthetic women (or men, for that matter; partners for humans) with simple AI software? Wasn’t there an old Twilight Zone episode with something like that?


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